Privacy Policy

Introduction

Last updated on 03/12/2024

The User’s right to privacy is of paramount importance to Tranzigo. When you use Tranzigo’s products and services, some of your Personal Data is collected by us. We are committed to protecting the security of this data and safeguarding your privacy. This Privacy Notice outlines the details of the Personal Data collected, the way it is collected, processed and the purposes for which it is used.

Throughout this document, the terms “we”, “us”, “our” & “ours” refer to Tranzigo and the terms “you”, “your” & “yours” refer to YOU (the individual whose Personal Data we are referring to).

We process any Personal Data we collect from you in accordance with the provisions of this Privacy Notice. Please read the following carefully to understand our practices regarding your Personal Data.

What Personal Data Do We Collect, Store and Process?

Categories of Personal Data that we collect, store and process is as follows:

1. Demographic, Identity & Contact Data (for e.g., name, email address, contact number, photograph)
2. Socio-Demographic Details (for e.g., employment, education data)
3. Authentication Data (for e.g., signatures)
4. Financial Data (for e.g., bank account details, net worth, investment activity)
5. Online Identifiers and other Technical Data (for e.g., IP address, device identifiers)
6. Communications details (for e.g., communication done through emails, chats)
7. Medical and Health data (for e.g., medical history)
8. Political affiliations (for e.g., politically exposed person)

Where Do We Collect Your Personal Data From?

We may collect your Personal Data in the following ways:

The Personal Data that you provide when you opt-in for our products and services. The data is collected when you interact with us through channels such as our website, mobile applications, physical forms/agreements, business applications, third party digital channels, other third parties; and further during the usage of our products and services. For e.g., when you reach out to us using the Website ‘Contact Us’ form.

We use cookies and other trackers on our website to collect data about you. We also collect data about you on our Mobile Apps by using the appropriate “Permissions” that you provide to us. We collect Personal Data about you via our Mobile Apps using permissions such as camera, location, microphone, phone details, storage, etc .

You can find out more about this in our How Do We Use Cookies and other Tracking Mechanisms section.

We may also receive your Personal Data from other people if they have shared your Personal Data with us. For e.g., if they provide your reference to us.

How Do We Use Your Personal Data?

We use your Personal Data for the following purposes:

1. To deliver our products and services.
2. To communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
3. To respond to you when you contact us with your requests, enquiries, comments, and complaints.
4. To verify your identity.
5. To comply with legal or regulatory requirements.
6. To evaluate, develop and improve our products and services.
7. To investigate, prevent, or take action regarding illegal activities, suspected fraud and situations involving potential threats to the safety of any person.

On What Lawful Grounds Do We Process Your Personal Data?

We process your Personal Data by relying on one or more of the following lawful grounds:

1. You have consented to us processing your Personal Data for specified purposes and you specifically agree that we have your consent under the Information Technology Act, 2000 and under any/all applicable laws to use the Personal Data for the intended purpose(s).
2. The processing is necessary for compliance with a legal obligation we may have (e.g., towards law enforcement agencies, government agencies, regulators, etc.).
3. The processing is necessary to carry out our contractual obligation with you (for e.g. To communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates).
4. The processing is based on reasonable purpose and legitimate interest of Tranzigo (for e.g., to evaluate, develop and improve our products and services).

You have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. Upon such a withdrawal, we may not be able to continue offering our products and services to you. Any withdrawal of such consent may not result in discharge of your rights and obligation that you may have under any contractual documents executed with the Tranzigo and its group companies. You may withdraw consent by contacting us using the details specified in the ‘Contact Us’ section.

Who Do We Share Your Personal Data With?

Tranzigo does not rent, sell, commercially exploit, or share personal information about you with other people or non-affiliated companies. However, Tranzigo may share your personal information with other people or non-affiliated companies to provide the services as agreed or intended to be generally provided through the website or any other service you’ve specifically requested, when Tranzigo has your permission, or under the following circumstances:

Tranzigo provides the information to trusted partners who work on behalf of or with Tranzigo under strict confidentiality agreements.

Tranzigo responds to court orders, or legal process, or to establish or exercise its legal rights or defend against legal claims.

Tranzigo believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Tranzigo transfers information about User if Tranzigo is acquired by or merged with another company.

International Data Transfer

Personal Data we hold about you may be transferred to other countries outside your country of residence for any of the purposes described in this Privacy Notice. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.

How Do We Secure Your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Data from unauthorized access, usage, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.

How Long Do We Keep Your Personal Data?

We retain your Personal Data for such time as may be necessary to fulfil the purposes outlined in this Privacy Notice and for compliance with legal or regulatory requirements.

How Do We Use Cookies and other Tracking Mechanisms?

Cookies are small text files that are placed on your computer by websites that you visit. Tranzigo sometimes collects anonymous information (using cookies and trackers) from visitors to the website to help us provide better customer service. For example, Tranzigo keeps track of the domains from which people visit and Tranzigo also measures visitor activity on the website, but Tranzigo does so in ways that keeps the information anonymous. Tranzigo or its affiliates or vendors may use this data to analyze trends and statistics and to help us provide better customer service. Tranzigo maintains the highest levels of confidentiality for this information, our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your details to be used in this manner, you can either disable your cookies or opt-out at the download or request page.

We collect Personal Data about you via our App using permissions such as camera, storage, etc.  Your IOS and Android devices will notify you of the permissions that our app seeks and will provide you an option to consent to it or refuse the permission. We use the data obtained through permissions to enhance the functionality of the App and to analyze it to serve you better.

What Are Your Privacy Rights?

You have a right to access the data that you have provided.  You also have a right to update or make corrections to data that you have provided along with the right to withdraw your consent for using your data. The accuracy of such data is solely your responsibility. Your rights under this policy will be in conformity with the applicable laws.

If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact us’ section of this notice.

Links to Other Websites

Our website may contain links to websites of other organizations. This Privacy Notice does not cover how the other organizations process Personal Data. We encourage you to read the Privacy Notices and terms and conditions of such other websites you visit. Tranzigo is not responsible for content accessible through the website of other organizations.

How Do We Keep This Notice Up to Date?

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in the future will be posted on this page. When we post changes to this Privacy Notice, we will revise the “last updated” date.

How Do You Contact Us?

For any further queries and complaints related to privacy, you could reach us at: connect@tranzigo.in

Address: #8, Sarvoday Heights, GauriPada, Near RTO Office, Kalyan West, KDMC, Tal. Kalyan, Dist. Thane – 421301, Maharashtra, India.