Cancellation Policy

Updated on 10/03/2025

Can I Cancel My Booking?

We understand that plans can change, so here’s a detailed breakdown of our Cancellation Policy to make the process as clear as possible:

  • Cancel 24 hours or more before the trip: If you cancel at least 24 hours before your trip, you will be charged a fee. The fee is 5% of the ticket price or INR 20, whichever is higher.
  • Cancel between 24 hours and 1 hour before the trip: If you cancel within this time frame, you will be charged a fee of 25% of the ticket price.
  • Cancel within 1 hour before the trip: No refund will be given if you cancel less than 1 hour before the trip.
  • For Monthly & Weekly Return Passes:
    • Monthly Return Pass:
      • If you cancel up to 5 passes, the normal cancellation rules apply.
      • If you cancel more than 5 passes, No refund will be given.
    • Weekly Return Pass:
      • If you cancel up to 1 pass, the normal cancellation rules apply.
      • If you cancel more than 1 pass, No refund will be given.
  • For Monthly/Weekly Single Passes:
    • Monthly Single Pass:
      • If you cancel 3 passes, the normal cancellation rules apply.
      • If you cancel more than 3 passes, No refund will be given.
    • Weekly Single Pass:
      • If you cancel 1 pass, the normal cancellation rules apply.
      • If you cancel more than 1 pass, NO refund will be given.

Note: All cancellations and refunds are governed by our latest policies, which may be updated without prior notice. Please review the most recent terms before proceeding.

What is the Hop-a-Seat Option?

The Hop-a-Seat option gives you the flexibility to switch seats between buses, even across different routes! This feature allows you to enhance your travel experience by easily changing your seat, as long as there is availability on the other bus or route. The Hop-a-Seat feature is most beneficial on routes with multiple frequencies, offering you greater convenience and comfort.

Important Note: Difference in Fares is Non-Refundable, whereas higher fares will be chargeable. Once you have used the Hop-a-Seat feature, your pass cannot be cancelled.

How Can I Change My Trip Timing?

If you need to adjust your travel plans, the Hop-a-Seat feature allows you to change your seat to another bus, provided there are available seats in your preferred bus and route. This change must be made before the trip begins.

We aim to provide a flexible and convenient travel experience, and our cancellation and seat-switching policies are designed to ensure that you have as much control as possible over your journey.

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